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| 88% resolved. 22% stayed loyal. What went wrong? | | That's the AI paradox hiding in your CX stack. Tickets close. Customers leave. And most teams don't see it coming because they're measuring the wrong things. | Efficiency metrics look great on paper. Handle time down. Containment rate up. But customer loyalty? That's a different story — and it's one your current dashboards probably aren't telling you. | Gladly's 2026 Customer Expectations Report surveyed thousands of real consumers to find out exactly where AI-powered service breaks trust, and what separates the platforms that drive retention from the ones that quietly erode it. | If you're architecting the CX stack, this is the data you need to build it right. Not just fast. Not just cheap. Built to last. | See the data | Please support our sponsors! | | | | | | Gadgetreview.com All rights reserved. Gadget Review is independent consumer journalism ideally at its best. We save people time and money by helping them make better choices around the products they buy. Through trustworthy, up to date reviews, uncompromised ratings and consumer advocacy, we're fighting for people by flipping the information pyramid and putting the power of knowledge into all of our hands. |
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